Privacy Policy
Cookies
We use cookies when you visit our site. There are four main types of cookies – here’s how and why we use them.
- Site functionality cookies – These cookies allow you to navigate the site and use our features, such as “Add to Bag” and “Save for Later”.
- Site analytics cookies – These cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
- Customer preference cookies – When you are browsing or shopping on The Suffolk KItchen Co website, these cookies will remember your preferences, so we can make your shopping experience as seamless as possible, and more personal to you.
- Targeting or advertising cookies – These cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete Suffolk Kitchens user experience that we provide for our customers.
Browsing Data
The cookies used to enable the website to work are anonymous cookies but they link your computer session with data on our servers. This data is stored temporarily on the server and is cleared every 30 days. If an order is placed or you create an account, we will hold on to your data indefinitely so that you can place further orders using the stored details and you can see your old orders. This data is never shared with any third parties and you can request that we remove your personal data if you wish.
Third-Party Data-Processors on the Website
We use a few third-party companies in order to provide a good service to our customers. These are:
Our payment processor.
Google: Google only keeps anonymous data of visitors but it allows us to see how popular different parts of the website are, and which need to be improved. If you got to our site through an adword (paid-for google advert) link it will also tell us if you make a purchase so we can see if the advert is worth the cost. Google Privacy Policy
Clicky Analytics: Clicky only keeps anonymous data of visitors similarly to google analytics however it gives a more detailed analysis of what customers are doing on the website.
Ordering
Information we take:
In placing an order we will obtain the following information about you:
- Name
- Contact information including phone number and email address
- Billing and delivery address and postcode
- Items ordered
Your payment information is collected via our payment processor. This data is not stored by us for your protection.
What we do with the information:
We require this information primarily to fulfil your order however we also keep it for the following reasons:
- To enable you to make further orders easily (without re-entering all your details)
- So we can supply invoices for the orders
- The order items are used to update stock and forecast future stock
- If you request it at checkout, we may occasionally send promotional emails
This data is kept private on a secure server and is only accessible by Socket Store Staff.
What we do NOT do with the Information
We do not sell or share the information to any third parties.
Removal of Personal Data
We are happy to remove your personal data if you request us to. We would need to keep the details of what was ordered for stock management but all personal details (name, address, email and phone numbers) can be removed or replaced with anonymous data. This includes data stored on our data-processor services.
In order for us to do this we would need proof that you are the same person as the order/account details. The easiest way is if you contact us with the same email you placed the order(s)/created the account in.
Once this is done you will not be able to access your account (but you can create a new one) and we will not be able to supply you with any invoice(s) for your previous orders.